top of page
Terms & Conditions
FORMS OF PAYMENT
• We accept VISA, Mastercard Paypal and Direct bank transfers (SL Only). We do not accept check or money orders.
• Orders are shipped to the given address in your order. Orders cannot be delivered to a P.O. box. You will receive a tracking number upon completion of your order.
• Please allow 4 to 5 business days for delivery, depending on your location if in SL/UK. Overseas generally within 10 days but this may vary depending on the location.
RETURNS AND EXCHANGES
We offer a 100% happiness guarantee. If for any reason you are unhappy with your purchase, we are happy to accept your items for an exchange or credit note (excluding shipping cost) within 14 days of purchase.
We do not accept returns on sale items.
Returned items must be in original condition and packaging.
Shipping and handling fees are not refundable.
Pollyanna is not responsible for shipping and handling fees of returns, only exchanges. Once the item has been inspected by us you will receive store credit for the full value of the garment.
If a garment is defective or the wrong item shipped, please contact our customer service team.
Return items will not be accepted after 14 days from date of purchase.
You have 14 days from the date of purchase to exchange an item.
Item(s) to be exchanged must be unworn and in original condition and packaging.
Although we make every effort not to be out of stock, we cannot guarantee that the item you request in exchange will be in stock. In order to avoid any delays in processing your exchange, we recommend that you select an additional, alternate exchange item, size or color on your exchange slip in case your first choice is unavailable.
bottom of page