HOW DO I RETURN AN ITEM?
Kindly note that due to the fact that our pieces are manufactured in small batches, size and colour combinations are limited and may not be guaranteed. We’ll always do our very best to support you and your investment in your children’s wardrobe.
To complete your return, we require proof of purchase (order confirmation or number) .
Please carefully pack all items and ensure they are well protected. If items are damaged in transit, their returns maybe refused.
Please note all returns costs are the responsibility of the customer. However the replacement item will be shipped to you free of charge.
Once the item has been approved for an exchange you will receive store credit for the full value of the garment you wish to exchange.
We do not facilitate cash refunds.
Please send the return items to:
Pollyanna, 54/2, Sri Rahula Mawatha, Moratuwa, Sri Lanka
There are no returns on sale items. All sales for clearance, promotional and discounted stock are final, and no exchanges can be processed.
Make sure to always refer our size charts to ensure that you get the perfect fit.
In the rare occurrence that you receive a damaged or faulty item please contact us immediately via email firstname.lastname@example.org
If the item is deemed faulty we will offer a replacement (if we have a replacement in stock) , or refund once we have received the returned item. We cannot process a return for a faulty garment if we do not get the opportunity to view and inspect the fault.